Harlow & Pike — Intake & Callbacks

Everyone who tried to reach the firm and wasn't helped live, and whether we called them back. Data last refreshed Mon Sep 28 2026 21:00:29 GMT+0000 (Coordinated Universal Time).

624
people needed a callback
42.0%
never called back
9.86h
median time to callback
40
called back within 1 hour

Callback performance by channel

ChannelNeeded callback% called backMedian hrs% converted
After-hours answering209
60.3%
12.624.8%
Web form204
92.2%
8.656.9%
Google Ads78
29.5%
2.692.6%
Billboard61
13.1%
8.464.9%
Billboard (front desk)44
15.9%
14.400.0%
Organic28
35.7%
1.940.0%

How quickly people were called back

Response timePeopleShare
0-1h406.4%
1-4h7311.7%
4-24h20633.0%
>24h436.9%
never26242.0%

Conversion vs. callback speed

SpeedPeopleSigned% converted
Called back <= 1h40410.0%
Called back 1-24h279176.1%
Called back > 24h4337.0%
Never called back26251.9%

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